Terms of cancellation and refund:

Dear students, please read all available information on the website before making a payment: processing your payments and issuing access to the materials already requires a lot of resources, refund requests increase the workload of our team many times over. To familiarise yourself with our materials, you can view these pages:
Trial materials on the online course page

• Guarantees of our training
• Payment options
• Delivery options

You can also clarify all your doubts by talking to our managers on +34 698 99 57 55, or by visiting one of our offices. Please do not make payment without studying all the information you need!

Right of cancellation:

1. Purchasing a course “to try” is not available. We always provide trial material of our training aids: there are trial videos, trial tests, textbook excerpts. In addition, we are always ready to answer all questions about the materials and the learning process before the purchase, so there is an opportunity to fully familiarise yourself with the offered materials without payment. After payment, you immediately receive the study materials, cancellation of the purchase without reason is not possible. If you have a valid reason for cancelling your payment (emergency, bank theft, etc.), we will always meet your needs. The official information in Spanish is available on a special page of our website, but further on we will give you all the details in Russian.
2. EU Directives. In the EU area from 2022 there is a directive that sets a 14 day trial period, which many people know about: https://eur-lex.europa.eu/legal-content/ES/TXT/?uri=CELEX:32011L0083&qid=1403274218893

But also in this legislation there are a number of exceptions where there is NO mandatory refund period, in particular article 16 point ‘m’ which provides an exception for digital materials without physical media. This is the format in which we provide our training materials, so by default there is NO cancellation or refund after purchasing our materials.

3. Textbook Returns. Students may return a printed textbook within 14 calendar days of purchase, provided the textbook has not been used and is returned in the original sealed envelope. Compensation for the textbook is 35 euros.

4. Purchase by mistake. If it happens that your purchase was made by mistake and you did not provide us with all the necessary data for issuing the accesses and as a consequence did NOT receive the study materials in time, you have 14 calendar days to cancel the study and request a full refund.

5. Course as a gift. We offer the possibility to transfer the right to use the course to another person. However, the course can only be transferred if you have not accessed or used the digital materials. The default period for transferring the course to another person is 3 months from the date of purchase, but if you purchase the course as a gift, this period can be extended to 12 months with prior notice and without issuing accesses (refunds are NOT possible after 14 days from the date of purchase).

6. Embezzlement or Fraud. If a purchase was made without your consent or fraudulently, the owner of the means of payment may request cancellation of the purchase and a refund. We are absolutely against fraud, but to avoid abuse a period of 90 calendar days from the date of purchase is set, along with this you must also provide proof of unauthorised purchase (police report or similar).


By default, refunds are made in the same way as the original payment was made.
Join our driving school, you are always welcome!

Online Student Support Weekdays from 10:00 a.m. to 7:00 p.m
☎️ WhatsApp: +34 698 99 57 55
✉️ E-mail: cdc@costadrive.ru

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Autoescuela Costa Drive S.L.

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